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    REFUND & RETURN POLICY

    Refund & Return Policy

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    SHALAKA & SHALAKA CREATIONS PVT. LTD.

    4/1, Ambanagari CHS, Dhanori Road, Vishrantwadi, Pune – 411015

    Effective Date : 01 June 2026

    At Indeesol, customer satisfaction is our priority. We strive to deliver premium quality Dhoop, Agarbatti and Dhoop Cone products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

    01

    Return Eligibility

    Returns are accepted only under the following conditions.

    Eligible Return Cases
    • Product Damaged During Transit
    • Wrong Product Delivered
    • Defective or Unusable Product
    • Package Received in Tampered Condition
    02

    Return Request Timeline

    • Report the issue within 48 Hours of delivery.
    • Provide clear product and package photographs/videos.
    • Claims submitted after 48 hours may not be accepted.
    03

    Non-Returnable Products

    Returns Will Not Be Accepted For

    • Opened or Used Products
    • Products Damaged After Delivery
    • Change of Mind or Personal Fragrance Preference
    • Incorrect Orders Placed by Customers
    04

    Refund Process

    Once your request is verified and approved:

    • Refund will be processed within 7–10 Business Days.
    • Refund will be credited to the original payment method.
    • For COD Orders, valid Bank Account details are required.
    05

    Replacement Policy

    In eligible cases, instead of a refund, we may offer a suitable replacement or alternative resolution.

    Available Resolution Options
    • Replacement Product (Delivered within 5–7 Business Days)
    • Store Credit
    • Partial Refund (Depending on the Issue)
    06

    Cancellation Policy

    Cancellation Rules
    • Orders can be cancelled before dispatch.
    • Once the order has been dispatched, cancellation requests cannot be accepted.
    07

    Contact Us

    If you have any questions regarding Refunds, Returns, Replacements or Cancellations, please contact our support team.

    Need Help?

    Our support team is always ready to assist you.

    Company

    SHALAKA & SHALAKA CREATIONS PVT. LTD.

    Address

    4/1, Ambanagari CHS, Dhanori Road, Vishrantwadi, Pune – 411015

    Helpdesk

    +91 9823432026

    Email

    info@indeesol.com

    Website

    www.indeesol.com

    Note: SHALAKA & SHALAKA CREATIONS PVT. LTD. reserves the right to reject any Refund, Return or Replacement request if the conditions mentioned in this policy are not satisfied.

    About Us

    • Vishrantwadi Pune - 411015
    • Mon To Sat : 10:00 AM - 6:00 PM
    • +91-982-343-2026
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